Refund Policy
Last updated: 28.03.2026
At Hayley’s Lunches, we take pride in preparing fresh, homemade food using quality ingredients. Your satisfaction is important to us, and we aim to make every order a positive experience.
1. Food Orders (Perishable Items)
Due to the perishable nature of our food, we do not offer refunds once an order has been prepared and delivered. However, if there is an issue with your order (such as incorrect items or quality concerns), please contact us as soon as possible and we will do our best to resolve the issue.
2. Order Issues
If you are not satisfied with your order, please contact us within 24 hours of delivery at enquiries@hayleyslunches.co.uk with details and, where possible, photos of the issue. We may offer a replacement, credit, or refund at our discretion.
3. Cancellations
Orders may be cancelled or amended up to 24 hours before your scheduled delivery time. As we prepare food fresh to order, cancellations made after this time may not be eligible for a refund.
4. Allergies & Dietary Requirements
We offer customisation options where possible. It is the customer’s responsibility to clearly inform us of any allergies or dietary requirements at the time of ordering. Hayley’s Lunches cannot accept liability for issues where this information was not provided.
5. Delivery Issues
Please ensure delivery details are accurate at the time of ordering. We cannot be held responsible for failed deliveries due to incorrect addresses or if no one is available to receive the order.
6. Refund Processing
Where a refund is approved, it will be processed within 10 business days via the original payment method.
7. Contact Us
If you have any questions or concerns about your order, please contact: enquiries@hayleyslunches.co.uk
Thank you for supporting Hayley’s Lunches — we truly appreciate your custom.